There’s a new entry in the growing west Davidson pharmacy competition. But Ravin Shah, owner and pharmacist in charge of A1 Pharmacy & Surgical Supply in Lexington’s Forest Hill Center, said he’s aiming for a broader market than that.Shah, who has worked for the CVS pharmacy chain and continues to do some work for Eckerd Drugs, said patients need someone to talk with about their prescriptions, but few drug stores are set up so that pharmacists have time to answer their questions. He said he initiates conversations with customers because often they feel they do not know enough even to ask a question.
I am looking to help people who rank customer service as their top priority. The need for counseling and patient care are important to me.
With A1 Pharmacy & Surgical Supply joining the market, last month’s purchase of all Eckerd stores by Rite Aid Corp. adds still more intrigue. A1 could benefit from the anticipated conversion of the Forest Hill Eckerd to a Rite Aid store, Shah said, “because nobody likes change.”